Season Ticket Terms & Conditions
TERMS AND CONDITIONS OF USE
The term “Season Ticket” refers to a Season Ticket card, which when used at the turnstile in the appropriate manner (as directed by Club stewards and staff) allows entry to the stadium by electronic means. The term includes standard Season Tickets and Bryan Douglas Darwen End Season Tickets which have different rights which are specified in these Terms and Conditions. Where not otherwise stated the rights of all Season Tickets are the same. The term “Club” refers to The Blackburn Rovers Football & Athletic Ltd.
These Terms and Conditions apply to all sales of Season Tickets by the Club. Each sale of a Season Ticket is a separate agreement between the purchaser and the Club. No other party will have any right to enforce the terms of that agreement under the Contracts (Rights of Third Parties) Act 1999.
ISSUE OF SEASON TICKET
This Season Ticket is issued subject to the rules and regulations of FIFA, UEFA, The Football Association, and the English Football League in respect of the relevant competition and Blackburn Rovers Ground Regulations.
ADMISSION TO THE GROUND
The use of the Season Ticket to gain entry to the stadium for one or more home league matches constitutes acceptance of such rules and regulations, the Ground Regulations and these Terms and Conditions. Blackburn Rovers reserves the right to eject from the stadium any person who fails to comply with such rules and regulations. Please return the Season Ticket unused if the terms and conditions of use are unacceptable.
The Season Ticket admits the holder to all home matches in the U23 Premier League or its equivalent. The Season Ticket must be produced at the turnstile or equivalent accessible entry point to gain entry. Admission to testimonial and friendly matches is not included within the Season Ticket.
In order to gain access to the stadium the Season Ticket must be presented and used at the turnstile, or equivalent accessible entry point, in the appropriate manner as directed by Club stewards and staff. You are advised to take your position not less than 30 minutes prior to the designated kick-off time.
Your entry to the stadium is conditional upon your consent to be searched by the Police or Club Stewards.
GROUND RULES & REGULATIONS
Blackburn Rovers is committed to tackling discrimination in all its fields of operation and within its stadium, providing an environment free from any racial abuse, harassment, bullying and victimisation targeted at any protected group. Any Season Ticket holder engaging in such abuse or harassment will have their Season Ticket confiscated and be banned from attending future games involving Blackburn Rovers. No refunds will be issued.
It is a breach of Ground Regulations to stand in seated areas during play except for the purposes of access and egress. No person may stand in a seated area whilst play is in progress. Persistent standing in seated areas is strictly forbidden and a breach of the Ground Regulations. This may result in ejection from the ground, and lead to the confiscation of the Season Ticket.
If a supporter is prosecuted for any criminal offence the Club reserves the right to confiscate their Season Ticket and any associated assistant or free U8 tickets.
The use of radios is not permitted in the ground unless with a suitable earpiece. No person may bring into the stadium or use within the stadium any equipment that is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a match or the stadium.
Mobile telephones are permitted within the stadium provided that they are used for personal and private use only.
Supporters are reminded that smoking is not permitted in the Stadium; this includes the use of electronic cigarettes and their equivalent. Persons failing to conform to this particular Ground Regulation may be ejected and their Season Ticket forfeited.
The Season Ticket remains the property of Blackburn Rovers Football Club at all times and its use is subject to compliance with the terms and conditions set out below. This Season Ticket must be produced for inspection at the request of the Club or its agents. Refunds are at the discretion of the Club and will only be considered upon written request to the Ticket Office.
Blackburn Rovers Customer Charter covers the Club’s policy on refunds or exchanges and pricing for seats with a restricted view of the pitch.
TRANSFERS & PRIORITY
Season Ticket Holders will have preference for the purchase of tickets for away matches and Cup Finals, provided that they apply within the timescales notified for such matches and fulfil any other requirements determined by the Club. For away matches, when anticipated demand from Season Ticket holders is greater than the Club’s ticket allocation, the Club will introduce criteria that give priority to those supporters who attend away matches on a regular basis.
SEASON TICKETS ARE NON-TRANSFERABLE. However if a Season Ticket Holder wishes to transfer their seat or upgrade for a specific match, we strongly recommend that the application be made at least 24 hours before kick-off. For security reasons, when upgrading for any match you will be required to submit your Season Ticket to the Club until after the game has been played (please ensure a receipt is obtained as proof). For all Season Ticket transfer the club will require the details of the supporter using the ticket. Without such information an upgrade cannot be processed.
If a transfer or upgrade request is made on the day of the match, due to the demands on the Ticket Office, there may be a delay whilst your request is dealt with. No transfer or upgrade requests will be processed later than 2.5 hours prior to kick off under any circumstances. In the case of a concessionary ticket being used by an adult or senior, the notification of change must be accompanied by a fee equal to the difference between the applicable full match day price for that seat, and the average price per match paid for the Season Ticket.
The Club will offer an upgrade service at its discretion and reserves the right to withdraw the facility if it suspects that the system is being abused. A Junior Season Ticket can only be upgraded to an adult ticket on a maximum of four occasions in one season for which a fee will be charged.
If a Season Ticket holder wishes to transfer their seat into another area of the ground for an individual match, this will incur a charge if the Season Ticket price in that area is greater than the value of the Season Ticket.
For security reasons, when transferring your season ticket seat to another area of the ground you will be required to submit your Season Ticket to the Club until after the game has been played (please ensure a receipt is obtained as proof). The charge will be calculated in the same manner as an upgrade. Requests to transfer for individual matches should only be made in exceptional circumstances.
Qualifying ages for concessionary Season Tickets are: - 0-11 are aged 11 years or under on 31/08/2018; 12-17 are aged between 12-17 or on 31/08/18 ;Young Adults are aged between 18 - 21 years on 31/08/2018; Seniors are aged 65 years or over on 01/09/2018. Free U8s Season Tickets are only available to juniors aged 7 or under on the 31/08/2018.
All Season Tickets under the age of 12 must be purchased with an adult over the age of 18.
FREE UNDER-8S SEASON TICKET / FAMILY STAND
The free U8s Season Tickets can only be claimed with a full paying adult or senior. All adults/seniors should be accompanied by a child in the Blackburn Rovers Community Trust Family Stand. There is a maximum of 1 free U8’s Season Ticket per adult/senior Season Ticket holder. The child named on the application form must use the ticket. Application for a free U8s Season Ticket must be made at the time of purchase of the accompanying full paying Adult or Senior ST and proof of identity (i.e. birth certificate) will be required. The Free U8s ST cannot be claimed online. U8s STH may only upgrade their Season Ticket maximum twice per season, paying the appropriate fee. Juniors aged 12 and over may enter the Family Stand unaccompanied. Any junior under the age of 12 must be accompanied by an adult/senior.
1 free U8s ST per 1 Adult/Senior. The minimum ratio for the Family Stand Season Ticket is 1 Adult/Senior to 1 Junior whilst the maximum ratio being 2 Adult/Seniors per Junior ticket.
All supporters over the age of 18 must be accompanied by a junior in order to be eligible to sit in the Family Stand. If for any reason, the junior within the party cannot attend any home fixture; all supporters within the party will be required to move out the Family Stand to another area of the stadium for that fixture, this move will be processed at no cost to the supporters concerned.
Family Stand Season Ticket holders please note: should the stadium be reaching capacity for any game the Club reserves the right to sell tickets in the Family Stand to known individuals on the Club database.
The Direct Debit Scheme involves 9 monthly instalments starting from the 01/07/2018. Failure to maintain the Direct Debit payments may result in the temporary or permanent cancellation of the Season Ticket and/or legal action for recovery of the entire unpaid element of the Season Ticket price. Please refer to the Direct Debit form for full terms and conditions. Executive Hospitality Seasonal Packages (including “Legends” Inside Viewing) are not classified as Season Tickets. Please refer to the terms & conditions on the reverse of the Hospitality contract.
CHANGES TO DATES, REFUNDS & EXCHANGES
The Club reserves the right to change its advertised fixtures without notice and without liability. Play cannot be guaranteed to take place on a particular day or at any particular time. It is the responsibility of the Season Ticket Holder to ascertain the date and kick off time of any fixture.
NO REFUNDS can be given under any circumstances for individual matches that the Season Ticket holder cannot attend. The Club cannot guarantee that your seat (or the designated area of the stadium in the case of the Bryan Douglas Darwen End Season Ticket) will not be affected by adverse weather conditions. Blackburn Rovers excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground.
LOST OR STOLEN SEASON TICKETS
Duplicate Season Tickets: It is the responsibility of the Season Ticket Holder to ensure that the Season Ticket is kept safe at all times. In the event of the Season Ticket being lost or stolen the Club will charge a non-refundable administration fee of £10 per Season Ticket, regardless of the cost of the Season Ticket or how many games have been played.
Notification of a lost/stolen Season Ticket must be made in writing to the Ticket Office by the Season Ticket Holder (their parent or guardian in respect of a junior)
Damaged Season Tickets: A replacement Season Ticket will incur a non-refundable administration charge of £10, regardless of the cost of the Season Ticket. It is the responsibility of the Season Ticket Holder to ensure the Season Ticket remains in good condition. If the face of the Season Ticket becomes defaced or damaged, thus making the Season Ticket details illegible, a replacement Season Ticket must be issued at the Season Ticket Holder’s cost.
If for any reason a supporter hasn’t brought their Season Ticket card to a home fixture, they will be able to gain entry to the ground via a reprinted match ticket issued at the Ticket Office, providing the supporter can provide sufficient detail about the ticket. This facility will not be available for high profile matches including where the game is subject to restricted sale criteria when no such duplicates will be issued. Such requests can only be made in person at the Ticket Office by the Season Ticket Holder (their parent or guardian in respect of a junior)
Supporters utilising the seat upgrade facility, transfer facility, obtaining duplicate Season Tickets, or supporters who default on the direct debit instalment plan should note: - The system enables Blackburn Rovers to cancel a Season Ticket for a single game or for the remaining games at any point during the season. Once a card is cancelled it will no longer activate the turnstile. This will prevent it being used to gain access to the stadium.
CHANGE OF ADDRESS
If you change your address during the season, please advise the Ticket Office in writing for security reasons, and to enable the Club to keep their records up to date.
CANCELLATION & WITHDRAWAL OF SEASON TICKET
Stewards, or other agents of the Club, have the right to confiscate any Season Ticket Card or Assistant Ticket that has been misused or where its user has breached any of these terms and conditions or the Ground Regulations.
Supporters are reminded that it is a criminal offence to (a) enter upon the field of play, (b) chant foul and abusive or discriminatory remarks, (c) throw any objects towards the playing area or other areas of the stadium, (d) be in possession of intoxicating liquor or illegal substances during play whilst in view of the pitch or whilst entering the ground, (e) be drunk whilst entering or attempting to enter the ground. THESE ARE ARRESTABLE OFFENCES.
Blackburn Rovers is committed to tackling discrimination in all its fields of operation and within its stadium, providing an environment free from discriminatory abuse, harassment, bullying and victimisation. Any Season Ticket or Assistant Ticket holder engaging in such abuse or harassment will have their Season Ticket confiscated and be banned from attending future games involving Blackburn Rovers. No refunds will be issued.
If a supporter is prosecuted for any criminal offence the Club reserves the right to confiscate their Season Ticket.
In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude the Season Ticket holders and Assistants from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or Season ticket at its discretion, including Away Travel.
DISABLED/PERSONAL ASSISTANT SEASON TICKETS
The club offers an Assisted Supporters Scheme to supporters to who require help inside the ground at home fixtures.
A Personal Assistant ticket will be awarded by the club on completion of the Assisted Supporters Scheme form by a Doctor or Health Care Professional. The assistant ticket will only be awarded in conjunction with a full paying ticket.
Both the Season Ticket and Personal Assistant ticket are issued in the name of the paying supporter. If the paying supporter does not attend a home game for any reason then the Personal Assistant ticket will not be valid.
Any breaches or misuse of either the Season Ticket or Personal Assistant ticket will result in either or both of the tickets being withdrawn.