Supporters with Disabilities
The Supporters Code of Conduct applies to everyone, but for fans with a disability (and assistants if you have one) here is some additional information to help you enjoy your visit to Ewood Park and keep everyone safe. If you have a query that is not covered below, please contact the Club on 01254 372001.
The impact of COVID 19 means we must operate differently day to day and this includes attending a football match. We will do all we can to enable you to come to Ewood but current restrictions in how we all go about our daily lives might mean that some things are just not possible right now because of practicalities. Bear with us – we’re working on it. Your safety and the safety of those around you, is what matters and so the way we do some things may be a little different to what you’re used to.
Prior to attending a game please note:
Spectators are responsible for their own safety and should assess the risk associated with attending a game at the point of ticket purchase and on the day itself.
Anyone living in a restricted area should adhere to any national or local restrictions regarding visiting other areas or gatherings.
Those who have been advised to isolate should not attend. This includes Personal Assistants.
Those at high risk / extremely clinically vulnerable / shielding, should consider government guidance and assess if it is appropriate to attend.
Purchasing a ticket
Ticket allocations will be managed as part of the generic ticketing policy, should a ballot be conducted.
Please note on-line purchases and renewals are not available at the moment for customers requesting assistant tickets. Please contact the Ticket Office.
Customers who are deaf or hard of hearing can use type talk or email email@example.com
Contact the Ticket Office on 01254 372001 for information about assistant tickets under the Club’s Assisted Supporter Scheme.
Currently your social bubble can include your support bubble.
Your assistant will either be part of your social bubble or your support bubble.
This is subject to government guidance and may change.
Due to temporary seating plans in place and to avoid disappointment it is important to mention specific requirements at the time of booking e.g. step-free access, located near toilets, entrance/exits.
Arrival at the stadium
Accessible parking will be available but you are advised to pre-book. Seasonal permits are available. Contact 01254 508283
If you are travelling by car/taxi the drop-off points are outside the accessible entrance at the Darwen End and Kidder Street at the Blackburn End.
Just so you know, it may take longer to get into the stadium so allow more time to undergo any pre-entry checks.
Track and trace details will be required for Personal Assistants and should be provided in advance where possible, or on the day, if details of your assistant are not known at the time of booking.
Temperature checks will involve a non-invasive device.
Low-level hand sanitising stations will be available.
Accessible entrances will be open and you or your assistant if you have one will be responsible for swiping your own season card.
To avoid congestion at the entrances, move forward to your seat/place as soon as possible. Members of the Special Assistance Team will be available to provide socially distanced guidance.
Accessible toilets and hand washing facilities will be available.
Messages will be frequently broadcast over the Public Address system and appear on the big screen.
Headsets for fans relying on match commentary will be available but must be booked in advance and paperwork completed in advance of the game.
Thank you for your continued support and co-operation.
Find out more information from the options below:
Established in 1875 becoming a founder member of the Football League and the Premier League.
In 1890 Rovers moved to its permanent home at Ewood Park. Surrounded by terraced streets and cobbles reminding us of our industrial past and heritage is a modern stadium with bars and restaurants, retail outlet and conference facilities.
The Club plays an important role in the life of the business community with its Enterprise Centre and in the wider community the Community Trust Programme offers access to health and awareness projects and maintains strong links with schools in the area providing educational experiences for children of all ages.
Ticket prices are the same as standard prices for all supporters. Concessions apply for junior and seniors but not specifically for disability.
It is helpful if you or your representative tell us any additional needs you have at the time of purchasing a ticket for home and away matches. This is to ensure you are as comfortable as possible and located appropriately.
A booking fee of £1 per ticket to a maximum of £2 per transaction applies to all tickets purchased over the phone when using a credit card.
For your convenience, tickets can be collected on match day inside the store rather than the outside collection windows.
A mini-com and a loop system are situated in the Ticket Office. The loop system is also available in Blackburn End Reception.
TICKETS ARE ON SALE IN THE ROVERSTORE AT EWOOD.
TICKETS CAN ALSO BE PURCHASED:
Using the Ticket Office Hotline number 01254 372000 selecting option 1 and then option 4
Online at www.eticketing.co.uk/onerovers and
By post (include payment and a stamped addressed envelope) Customers who are deaf or hard of hearing can use type talk or email firstname.lastname@example.org
Assistant Tickets are available if you need more help than our stewards can give. Please apply to the club's Assisted Supporter Scheme in advance of a game by contacting the Ticket Office for an application form. Assistant tickets are not available for fans under the age of 11.
We never judge whether someone is disabled or requires additional support so please ask your Doctor or other Health Care Professional to answer the questions on the back of the form.
Please note that when attending a match alone, an Assistant must purchase a standard match ticket as the Assistant Ticket will not be valid.
Assistants under the age of 16 should notify the stewards at the point of entry, of their location in the ground, in case additional help is required e.g. during an emergency.
If you have an Assistant Ticket and the circumstances relating to the level of help you need in the ground change at any time you or someone on your behalf should notify Blackburn Rovers as soon as is reasonably possible.
Directions to Ewood Park
How to get to Ewood Park
Community Transport Services provide a door-to-door service for fans to get to and from a match who cannot use public transport or who do not have immediate access to a local bus service. For further information and bookings please ring Blackburn and Darwen Dial a Ride on 01254 200333.
Telephone: 01254 681550
Parking at Ewood
Following the COVID-19 outbreak, supporters aren't allowed into Ewood Park, which means seasonal car park passes for 2020-21 are unavailable to purchase from the club.
Matchday parking is also unavailble at this time.
Accessible entrances are located at the four corners of the ground. If you need help getting to and from your seat/ position in the ground please tell the steward at the point of entry. Wayfarer signs are situated outside and inside the ground.
Step-free access is available in and around the stadium.
Lift passes are required to access the lifts and should be requested in advance of a game by phoning 01254 508283.
Dedicated stewards from the special assistance team are there to help you. They are located at the four entrances and can be identified by blue tabards which are noted on the back. Tell the steward what help you need and your location in the ground as you enter the stadium.
If you are a wheelchair / scooter user and are able to transfer to a stand seat or if you are an ambulant supporter (including people with learning disabilities, mental ill-health, blind / partially sighted and deaf / hard of hearing) you can choose to sit anywhere in the stadium, subject to safety. Some areas will be more suitable than others. It would be helpful if you tell us your requirements at the time of buying tickets to ensure appropriate seating.
If you are a wheelchair/scooter user and you are not able to transfer to a stand seat you will be accommodated at a pitch-level position in the home area stands. Just so you know, the areas are exposed to the elements. Plastic rainwear is available from the stewards free of charge.
Braille readers who would like a match-day programme (abridged) can order in advance by contacting the Accessibility Officer. Guide and Assistance Dogs are welcome at Ewood Park and it would be helpful if you would contact the Safety Department in advance of the game to enable arrangements to be made.
Communication aids are available for fans with the need to use symbols or pictures.
- Up to 262 wheelchair spaces at pitch side for home supporters
- Car parking areas – limited availability
- 14 accessible toilets in the main lower concourses
- 20 accessible toilets for ambulant supporters in the upper tiers
- Concourse seating areas
- Match commentary by Radio Rovers
- 14 non-dedicated catering outlets in all stands serving lower concourses with steward’s assistance available on request
- Accessible formats of documentation available on request
- Braille version of the match day programme available (abridged) on request
- Accessible away travel executive service
- Stewards from our special assistance team who provide help with:
- Entry into the ground and your seat/position and exiting the ground
- Safe evacuation should it be necessary
- Advance booking system
- An escort to/from toilets/kiosks/multi-faith room
- Assisted Supporter Scheme for Assistant tickets
- Accessible executive coach official away travel
- The purchase of refreshments
- A dedicated Access Officer delivering access and assistance to meet the needs of the supporters and club.
- Sensory room for children with disabilities and their families
- Accessible betting kiosk in the RFS Riverside Stand
- New access wayfarer signs inside the stadium
- Easy-read picture guide and information
- Accessible Family Stand
- Accessible Gaming Room in the Family Stand
Safety is of paramount importance. An Assistant should always be able to support the needs of a supporter in an emergency.
If you consider you would still require the help of a steward in an emergency situation or your Assistant is under the age of 16 please notify a steward as you enter the stadium. Stewards are there to help whether you have an Assistant or otherwise.
If you are located in one of the upper tiers you or your Assistant should identify yourself to the Stewards’ Team Leader as you enter the area in which you are located.
EWOOD PARK EMERGENCY PROCEDURE
In the event of any emergency there will be an announcement over the Public Address system preceded by a loud “chime” sound. For supporters who are deaf or hard of hearing this message will appear on the big screen. Follow the directions of the stewards/police officers.
If you are located in the LOWER TIER, remain where you are until a steward assists you and listen or look carefully at the Police message. Comply immediately if it affects your location. Stewards, Police Officers and Officials will direct you to safe areas which may be through exit doors / gates to the street or onto the playing area.
If you are in the UPPER TIER make your way to the Safe Holding/Refuge Area, which is clearly signed in the concourse.
If you are thinking of using Hospitality facilities, they are available for match day and non- match day events. There are three function suites - Executive Box, Premier Suite and Legends in Jack’s Kitchen which are all accessible. A loop system is available.
For match day hospitality bookings please contact 01254 508008 and inform our Hospitality Sales Executives of your assistance requirements at the time of booking.
Blackburn Rovers Away Travel uses an accessible executive coach, enabling supporters to travel together and enjoy the same standards of service.
This means more wheelchair users, who need to use a lift to get on the coach, can now travel and passengers who transfer to seats can stow wheelchairs and other aids in the hold.
The coach can accommodate several wheelchair passengers; those who transfer to standard coach seats and those who remain in the chair for travelling.
In order to do this some of the standard seats need to be removed. For the benefit of all those wishing to travel and to maximise the sale of seats on the coach it is necessary to know before the tickets for away games go on sale how many seats need to be removed.
HOW TO BOOK AWAY TRAVEL:
Away tickets and travel usually go on sale three weeks prior to the fixture. To guarantee a place on the coach you can take advantage of our advance booking system for wheelchair passengers and notify us of your intention to travel to any fixture providing you inform us before the day they go on sale. Then on the first day of sale you will either need to make your payment or alternatively if we hold your card details your payment will be processed.
Please note, in line with all other travel bookings, tickets cannot be reserved for payment at a later date under any circumstances.
It is important to note that match tickets are subject to availability and the number varies from club to club. Please be reminded that match tickets for wheelchair users are for those people who are not able to transfer to a stand seat. Wheelchair users who are able to transfer should purchase ambulant match tickets and request an appropriate seating area e.g. front row, step-free etc.
Tell us your requirements at the time of booking e.g. if you need to use the lift to get on the coach or remain in or transfer from your chair for travelling.
If you are travelling with a carer, the name of the carer is required for the passenger list. We appreciate this may change between booking and travelling so if this does happen please let the coach steward know your carer’s name.
The pick-up point for departure for passengers needing to use the lift to access the coach is the Darwen End, Ewood Park only.
If you require the lift to board the vehicle, please arrive 15 minutes prior to departure time to enable the coach to leave on time. You can call in at the Roverstore at Ewood Park or contact Away Travel on 01254 372000, select option 1 and then option 4.
If you would like more information please contact Barbara Magee on 01254 508208 or email email@example.com.
Strikers' Family Lounge
The Strikers' Family Lounge is a safe and friendly environment for fans to enjoy before matches at Ewood Park.
Situated in the Blackburn End of the ground, Strikers' is open two hours before kick-off and that it is shut 15 minutes before kick-off.
Entry is via the Blackburn End Reception and is available to children aged under 18 when accompanied by an adult with valid match tickets.
There's a GAME area available, where you can play Fifa with your friends, whilst hot and cold food and drinks are available.
Also located within Strikers' is our groundbreaking Sensory Room. Specially designed for children with disabilities - believed to have been the first of it's kind in the country when it launched in March 2014.
Striker's Family Lounge is open to children under 18 accompanied by an adult with valid match tickets.
It opens two hours before kick-off and closes 15 minutes before the start of the game.
Entry is via the Blackburn End reception.
Children must remain under adult supervision at all times.
Adults will not be admitted without a child under 18.
Groups of young people will only be admitted with adults and by prior arrangement.
To keep children safe, permission to take photographs MUST be obtained from the lounge manager.
Striker's is a family focused lounge for the benefit of children. As such it is worth knowing that inappropriate behaviour or language may result in being asked to leave.
- Please make yourself familiar with the evacuation procedure and the nearest exit point.
Match tickets and merchandise are on sale under one roof both in the Roverstore at Ewood. The store is accessible and has have high and low level serving counters and checkout.
Blues is open for season ticket holders before and after games and is open on most non-match days. Please check the website for opening times, menus and special events held throughout the year.
The Fosters FanZone is also situated at the Blackburn End, available for all supporters
Blackburn Rovers welcomes all visiting supporters to Ewood Park. Up to 30 tickets for visiting supporters (using wheelchairs) are available in the Darwen End plus Assistant tickets if they are required. Tickets for ambulant supporters are available with Assistants if required. Tickets should be purchased from your own Club and specific requirements stated at the time of booking. The entry point is at the Darwen End Stand. Refreshment kiosks and accessible toilets are located in the stand. Visiting supporters are welcomed in our Hospitality Lounges and special arrangements are available.
This information is available to download here as a PDF for people who are blind and partially-sighted.
CONTACTING THE CLUB
Box Office: 01254 372000 select option 1 and then option 4 for ticket and away travel information
Ground tours: 01254 372000 select option 3
Car parking: 01254 508283
Hospitality: 01254 508008
Safety Department: 01254 508286
Blues: 01254 508166
Access and Safeguarding Officer: 07717 724646 Email: firstname.lastname@example.org
Rovers website: www.rovers.co.uk/fans/supporters-with-disabilities/
If you require a large print version or any other accessible format of this brochure please contact the Access and Safeguarding Officer.
We welcome your views on this brochure or any of our facilities and services. Please send them to email@example.com