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Safeguarding Matters and Complaints

Keep safe, keep others safe

Everyone has the right to live without fear of harm or abuse.

Blackburn Rovers Football Club and Blackburn Rovers Community Trust recognise they have an active role to play in ensuring that everyone involved has a responsibility for the safety and well-being of children young people and adults at risk.

Through creating an environment of trust and inclusion as defined by the club’s Equality Policy in conjunction with The Equality Act 2010, the organisations are committed to: 

• Preventing and reducing the risk of significant harm, abuse or exploitation of children, young people and adults at risk;

• Responding effectively and appropriately to any incidents and concerns that arise; and 

• Raising awareness of key messages and procedures to those who may be abused and to potential abusers that abuse in any form will not be tolerated. 

There is a clear line of accountability within the Club and Trust for work on safeguarding and promoting the welfare of children and young people. Safeguarding practices are incorporated throughout the recruitment process and all staff working with children, young people and adults at risk of harm, in regulated activity, will undertake a Criminal Records Check in keeping with the Club’s Safer Recruitment Guide.

All staff and volunteers will receive appropriate training and awareness, be effectively supervised where appropriate and will be required to adhere to safer working practices and professional boundaries.

How to make a complaint
Everyone associated with the Club has a role to play in keeping safe and keeping others safe by preventing, identifying and reporting incidents and concerns. Compliments are also welcome. 

As part of the Club’s commitment to safeguarding we believe in creating an environment of trust and inclusion and a culture in which people feel comfortable to raise concerns and be responded to effectively and appropriately.

Thankfully incidents are rare but if you do need to get in touch or wish to make a complaint you can contact Blackburn Rovers Safeguarding Team directly by email at:

How safeguarding complaints are managed
Any complaints highlighting a safeguarding concern will be passed to an appropriate Designated Safeguarding Officer (DSO) or Club Safeguarding Officer (CSO) and investigated as a safeguarding incident /allegation in line with Blackburn Rovers Safeguarding Children Policy.

All safeguarding concerns/ complaints should be reported to the Club Safeguarding Officer as soon as possible and if it’s against a member of staff/volunteer, on the same day. Failure to do so by staff, may lead to disciplinary action.

Complaints against the Club Safeguarding Officer, Senior Safeguarding Manager (SSM), or Academy Manager should be addressed to HR. 

The DSO / CSO will record the complaint/ concern, consider what action should be taken and notify the SSM /CEO of proposed action, including whether the information needs to be reported to other authorities e.g. the police, the relevant Local Authority Children’s Services / Local Authority Designated Officer (LADO) and football’s regulatory bodies (FA, EFL) as appropriate (if this has not already been done).

A fact finding exercise / investigation will be undertaken by authorities / Club/Trust as appropriate.

A report of findings and recommendations will be issued to the SSM for approval.

Wherever possible the Club/Trust will wait for an outcome of the authorities’ investigation before any decisions are made which may affect the role of any staff. 

Specific details of action taken against staff will not be disclosed to the complainant to ensure employees/volunteers are afforded confidentiality and respect for dignity at work. 

Voice of the children 
Complaints from children and young people are managed as above however as part of the Club’s commitment of continuous improvement, the Club is building into their procedures and activities opportunities for children to share their views which could help influence the way things are done in the future. 

Other areas of support 
The Club Chaplain is also available if you wish to speak to him in confidence and has connections to both religious and non-religious organisations. He can be contacted on 07985 671742.  Further information can be found in Blackburn Rovers Safeguarding Policy by clicking the link here.

If you have an emergency safeguarding issue outside office hours or one which is not connected to the Club/Trust you can contact the following: Blackburn with Darwen Children’s Services 01254 666400; Blackburn with Darwen Adults Team 01254 585949; or if calling outside those office hours contact the Emergency Duty Team on 01254 587547.

If you think a child may be in danger contact the Police on 999.

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