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Disability Matters

Posted: Wed 14 Aug 2013
Author: rovers.co.uk
Disability Matters

Information for Disabled Supporters and Assistants

EVERYONE IS WELCOME AT EWOOD PARK ACCESS AND INCLUSION FOR ALL

Inside this brochure you will find information for supporters who have additional needs as a result of disability.

The Club has a strong commitment to all its supporters recognising that disabled fans are fans, part of the crowd, who enjoy football the same as everyone else; the same excitement and disappointment, the same highs and lows.

We have an excellent reputation for ensuring all customers enjoy their visits to Ewood Park. Your match day experience is important to the Club. Our aim is access and inclusion for all. Disabilities are wide-ranging with some not always visible. The emphasis on removing barriers to ensure accessibility to services and facilities has changed the focus to enable you, where possible to come to a match independently without a carer. All social, retail and hospitality facilities at Ewood Park are accessible and forms and leaflets are available in accessible formats.

Stewards provide assistance helping you in and out of the stadium, with purchasing refreshments, safe evacuation and escorting to and from the toilets/kiosks/multi-faith room.

Some people need a little more help and so an Assistant ticket can be provided on submission of appropriate evidence.

Football plays an important part in peoples’ lives and sometimes going to a football match can be the first stage on a journey to recovery or well-being. It might be that you have not been to a football match for a long time or even at all! If you would like to come to a football match at Blackburn Rovers but are not sure how you would feel just tell us. We can arrange for you to visit the ground on a non-match day to help familiarise yourself before coming to a match.

Blackburn Rovers is a member of the Level Playing Field - (The National Association of Disabled Supporters) and supports their Campaigns through our continuous improvement policy in conjunction with Blackburn Rovers Disabled Supporters.

You will find more information and regular news updates on the Club website on the Disability Matters page.

CHRISTINE PEACOCK MBE

Accessibility and Safeguarding Adults Officer 


BLACKBURN ROVERS FOOTBALL CLUB

Established in 1875 becoming a founder member of the Football League and the Premier League.

In 1890 Rovers moved to its permanent home at Ewood Park. Surrounded by terraced streets and cobbles reminding us of our industrial past and heritage is a modern stadium with bars and restaurants, retail outlet and conference facilities.

The Club plays an important role in the life of the business community with its Enterprise Centre and in the wider community the Community Trust Programme offers access to health and awareness projects and maintains strong links with schools in the area providing educational experiences for children of all ages. 


BUYING TICKETS

Ticket prices are the same as standard prices for all supporters. Concessions apply for junior and seniors but not specifically for disability.

It is helpful if you or your representative tell us any additional needs you have at the time of purchasing a ticket for home and away matches. This is to ensure you are as comfortable as possible and located appropriately.

A booking fee of £1 per ticket to a maximum of £2 per transaction applies to all tickets purchased over the phone when using a credit card.

For your comfort, tickets can be collected on match day inside the store rather than the outside collection windows.

A mini-com and a loop system are situated in the Ticket Office. The loop system is also available in Blackburn End Reception.

TICKETS ARE ON SALE IN THE ROVERSTORE AT EWOOD AND IN THE ONEROVERSTORE, CHURCH STREET IN BLACKBURN TOWN CENTRE.

TICKETS CAN ALSO BE PURCHASED:

Using the Ticket Office Hotline number 0871 222 1444 selecting option 1 and then option 4

By fax – 01254 262744 (include ticket requirements, payment details and a contact telephone number):

Online at www.onerovers.co.uk and

By post (include payment and a stamped addressed envelope) Customers who are deaf or hard of hearing can use type talk or email ticketoffice@rovers.co.uk

Assistant Tickets are available if you need more help than our stewards can give. Please apply in advance of a game by contacting the Ticket Office for an application form.

We never judge whether someone is disabled or requires additional support so please ask your Doctor to answer the questions on the back of the form.

Please note that when attending a match alone, an Assistant must purchase a ticket as the Assistant Ticket will not be valid.

Assistants under the age of 16 should notify the stewards at the point of entry, of their location in the ground, in case additional help is required e.g. during an emergency.

If you have an Assistant Ticket and the circumstances relating to the level of help you need in the ground change at any time you or someone on your behalf should notify Blackburn Rovers as soon as is reasonably possible. 


GETTING TO THE GROUND

BY ROAD

Brown and white tourism signs to Ewood Park with a football logo are located on the M65. Ewood Park is approximately 1 mile from junction 4/M65.

FROM THE NORTH

Leave the M6 at Junction 30 and join the M61. At the first exit join the M65 and head east to Blackburn. Leave at Junction 4 and join the A666 towards Blackburn.

FROM THE SOUTH

Leave the M6 at Junction 29 and join the M65 and head east to Blackburn. Leave at Junction 4 and join The A666 towards Blackburn.

FROM THE WEST

From the M6/M62 or M60 join the M61. Leave the M61 at Junction 9 and join the M65 and head east to Blackburn. Leave at Junction4 and join the A666 towards Blackburn.

FROM THE EAST

Travelling from the east either on the B6234, the A56 Haslingden by-pass or the Skipton Road, join the M65 and head west. Leave at Junction 4 and join the A666 towards Blackburn.

BY TRAIN

Blackburn Railway Station is accessible to all and is approximately a mile and a half from Ewood Park. There are direct trains from Manchester Victoria, Salford Crescent and Preston. Taxis and buses are located outside the station. See the www.nationalrail.com website for train times.

BY BUS

Bus number 1 (destinations Darwen & Bolton) serves Ewood Park from Blackburn Boulevard opposite the Railway station. For up-to-date information use the website www.traveline.org.uk or telephone 0871 200 22 33

USING OTHER TRANSPORT PROVIDERS

Blackburn with Darwen Community Transport provides a door- to-door service for disabled people and people over 60 who cannot use public transport or those who do not have immediate access to a local bus service. For further information and booking telephone 01254 588190

Dial-a-ride also provide transport services and can be contacted on 01254 200333.

CAR PARKING AT AND AROUND THE GROUND

Car parking is limited due to the nature of the built up area around Ewood Park. Limited spaces are available for home and visiting supporters. Seasonal Permits are available for home fans. Match Day Car parking needs to be pre-booked and a parking permit is required to access Car Park B which is located behind the Darwen End Stand and Car Park H which is located behind the Blackburn End Stand. Please note a disabled blue badge without a permit is not sufficient to access Car parks B and H.

If you have pre-booked a car parking space please look for car park signs near the ground. Car Park F is approximately 100 yards from the ground and Albion Road Car Park is approximately 300 yards from the ground both on the level. A permit is not required for either but the surfaces are not considered suitable for wheelchairs users.

For further details, prices and to pre-book please phone 01254 296283.

DROP–OFF / PICK-UP POINTS

If you are given a lift to the ground by car, taxi or minibus you can use one of the two drop-off points at the ground – either end of the Jack Walker Stand. Both are within 50 yards of access into the stadium and on the level. They also serve as pick-up points after the match. Passes are required and should be requested in advance of a game by phoning 01254 296283.

ACCESS INTO THE GROUND

Accessible entrances are located at the four corners of the ground. If you need help getting to and from your seat/ position in the ground please tell the steward at the point of entry.

LIFT PASSES

Lift passes are required to access the lifts and should be requested in advance of a game by phoning 01254 296283.


HAVE A NICE DAY ....YOUR MATCH DAY EXPERIENCE

Disabled help stewards are there to assist you. They are located at the four entrances and can be identified by blue bibs which are noted on the back. Tell the steward what help you need and your location in the ground as you enter the stadium.

If you are a wheelchair / scooter user and are able to transfer to a stand seat or if you are an ambulant supporter (including people with learning disabilities, mental ill-health, blind / partially sighted and deaf / hard of hearing) you can choose to sit anywhere in the stadium, subject to safety. Some areas will be more suitable than others. It would be helpful if you tell us your requirements at the time of buying tickets to ensure appropriate seating.

If you are a wheelchair/scooter user and you are not able to transfer to a stand seat you will be accommodated at a pitch-level position in the home area stands. The areas are exposed to the elements. Plastic rainwear is available from the stewards.

Braille readers who would like a match-day programme (abridged) can order in advance by contacting the Accessibility Officer. Guide and Assistance Dogs are welcome at Ewood Park and it would be helpful if you would contact the Safety Department in advance of the game to enable arrangements to be made.

RADIO ROVERS

The Club has its own Radio station – Radio Rovers. To listen to commentary please bring a small portable radio and headset and tune into 1404 kHz AM (medium wave). The broadcasts begin four hours prior to kick-off and end an hour and a half afterwards so if you are travelling to the ground you can tune in for up-to -date information. For both home and away games Radio Rovers is also available on the internet through Rovers Player, the subscription channel of the Rovers’ website. For further details go to www.rovers.co.uk

FACILITIES AND SERVICES

• Up to 262 wheelchair spaces at pitch side for home supporters;

• Car parking areas – limited availability;

• 14 accessible toilets in the main lower concourses all equipped with emergency alarms;

• 20 accessible toilets for ambulant supporters in the upper tiers;

• Concourse seating areas;

• Match commentary by Radio Rovers;

• 14 non-dedicated catering outlets in all stands serving lower concourses with steward’s assistance available on request;

• Accessible formats of documentation available on request;

• Braille version of the match day programme available (abridged) on request;

• Accessible away travel service;

• Stewards who provide assistance with:

> Entry into the ground and your seat/position and exiting the ground;

> Safe evacuation should it be necessary;

> Assistance with the purchase of refreshments ;

> An escort to / from toilets/kiosks/multi-faith room;

• Assistant tickets; and

• A dedicated Accessibility Officer working to meet the needs of the supporters and Club.

SAFETY INFORMATION

Safety is of paramount importance. An Assistant should always be able to support the needs of a disabled supporter in an emergency. If you consider you would still require the help of a steward in an emergency situation or your Assistant is under the age of 16 please notify a steward as you enter the stadium. Stewards are there to help whether you have an Assistant or otherwise.

If you are located in one of the upper tiers you or your Assistant should identify yourself to the Stewards’ Team Leader as you enter the area in which you are located.

EWOOD PARK EMERGENCY PROCEDURE

In the event of any emergency there will be a Police message over the Public Address system preceded by a loud “chime” sound. For supporters who are deaf or hard of hearing this message will appear on the big screen. If you are located in the LOWER TIER, remain where you are and listen or look carefully at the Police message. Comply immediately if it affects your location. Stewards, Police Officers and Officials will direct you to safe areas which may be through exit doors / gates to the street or onto the playing area. If you are in the UPPER TIER make your way to the Safe Holding Area, which is clearly signed in the concourse.

HOSPITALITY CHOICES

If you are thinking of using Hospitality facilities, they are available for match day and non- match day events. There are four function suites - Executive Box, Premier Suite, Legends and Jack’s Kitchen which are all accessible. A loop system is available.

For match day hospitality bookings please contact 01254 690909 and inform our Hospitality Sales Executives of your requirements at the time of booking.

GROUND TOURS

Want to know more about the Club? Then take a Stadium Tour which celebrates the history of the Club and explore behind the scenes at Ewood Park. Check the website for further details.


ROVERS ON THE ROAD - ALTOGETHER

Blackburn Rovers Away Travel now uses an accessible executive coach, enabling disabled supporters to travel together and enjoy the same standards of service.

This means more wheelchair users, who need to use a lift to get on the coach, can now travel and passengers who transfer to seats can stow wheelchairs and other aids in the hold.


HOW TO BOOK AWAY TRAVEL

Bookings are taken four weeks in advance of the game and are subject to availability of match tickets. 

You can call in at the Roverstore at Ewood Park or the Oneroverstore in Blackburn town centre or contact Away Travel on 0871 222 1444, select option 1 and then option 4.

To ensure appropriate seating, tell us your requirements at the time of booking – for example if you need to use the lift to get on the coach or remain in your wheelchair whilst travelling.

If you would like more information please contact Barbara Magee on 01254 296208 or email bmagee@rovers.co.uk.

Coach access


EATING, DRINKING & SHOPPING

SHOPPING

Match tickets and merchandise are now on sale under one roof both in the Roverstore at Ewood and in the Oneroverstore on Church Street in Blackburn Town Centre. Both stores are accessible and have high and low level counters.

EATING & DRINKING

Blues is open for season ticket holders before and after games and is open on most non-match days. Please check the website for opening times, menus and special events held throughout the year.

The Brew Room in the Oneroverstore in the town centre is accessible to all including the outdoor area. Please check the website for opening times.


ADDITIONAL INFORMATION FOR VISITING SUPPORTERS

Blackburn Rovers welcomes all visiting supporters to Ewood Park. Up to 30 tickets for visiting supporters (using wheelchairs) are available in the Darwen End plus Assistant tickets if they are required. Tickets for ambulant supporters are available with Assistants if required. Tickets should be purchased from your own Club and specific requirements stated at the time of booking. The entry point is at the Darwen End Stand. Refreshment kiosks and accessible toilets are located in the stand. Visiting supporters are welcomed in our Hospitality Lounges and special arrangements are available.


SOCIAL GROUP ACTIVITIES

The Disabled Supporters’ Christmas Party and Player of the Year Evening are regular highlights in the social calendar. For more information or to join the Disabled Supporters’ Club please check the website www.rovers.co.uk/fans/disabled-supporters

If you wish to become a member of Team Rovers please contact the Ticket Office for further information or visit our website:www.rovers.co.uk 


DOWNLOADS

This information is available to download here as a PDF, or here as an accessible version for people who are blind and partially-sighted.

CONTACTING THE CLUB

Box Office: 0871 222 1444 select option 1 and then option 4 for ticket and away travel information

Ground tours: 0871 222 1444 select option 3

Car parking: 01254 296283

Hospitality: 01254 690909

Safety Department: 01254 296286

Blues: 01254 296166

Accessibility and Safeguarding Adults Officer: 07717 724646 Email: disability@rovers.co.uk

Rovers website:www.rovers.co.uk/fans/disabilitymatters

If you require a large print version or any other accessible format of this brochure please contact the Accessibility and Safeguarding Adults Officer.

We welcome your views on this brochure or any of our facilities and services. Please send them to disability@rovers.co.uk